Currently, the LAHD is making every effort to inspect all Tier 1 residential rental properties at least once every four years and Tier 2 residential rental properties at least once every two years. The inspections are comprehensive, that is, the housing inspector will inspect all buildings, rental units, and common areas of the property to verify they meet the building codes and standards for rental housing.

LAHD makes every effort to conduct Systematic Code Enforcement Program (SCEP) inspections once every four years. Beside SCEP inspections, LAHD also conducts Complaint based inspections whenever a complaint is received by LAHD. The purpose of SCEP and complaint inspections is to protect and promote the existence of sound and wholesome residential buildings and dwelling units.

Thank you for contacting LAHD’s Code Enforcement Division. Generally, your concern can be addressed by a housing inspector however, a site visit is necessary in order to verify the presence of the alleged violation. Would you like to place a complaint? Once the complaint is placed, Code Enforcement staff will contact you in order to schedule a site inspection.
If you prefer, you may place your complaint online or by phone, please see below:
LAHD Report a Violation or contact the Code and Rent Helpline at 866-557-RENT (7368)

LAHD’s Code Enforcement division has a Complaint Inspection group that is dedicated to responding to situations where alleged violations exist. There are two ways to contact LAHD to file a Code Complaint.

Online: LAHD Report a Violation

Telephone: The Code and Rent Hotline number is 866-557-7368

The complaint intake will only take a few minutes. After the complaint is filed, staff will attempt to contact you to schedule a complaint inspection with a local district inspector. If you need additional assistance please feel free to email us again and provide the address.

LAHD has received and processed (enter #) temporary exemptions, (1) owner occupied and (1) not rented for the property at (enter address) since 2012. Due to the exemptions, the property is not under the scope of the Rent Stabilization Ordinance (RSO) or Systematic Code Enforcement Program (SCEP). If you currently reside in one of the units and the unit is in fact a rental, please contact the Code and Rent Helpline at 213-275-3493 or 866-557-RENT (7368) for additional information.

The property is currently not under the purview of LAHD, however, the Los Angeles Department of Building and Safety (LADBS) can conduct an inspection. I have referred your concerns to LADBS, your customer service request number is 408727. According to the LADBS website, an investigation will begin within 20 business days. If you have additional questions regarding LADBS or your complaint, please contact Building and Safety directly at 3-1-1 or 213-473-3231.

You may contact the (enter regional office and contact phone number) to speak to Code Inspection Staff regarding the cited violations, please reference your case number. You can also visit LAHD’s Property Activity Report to view case history regarding any property within LAHD’s jurisdiction.

LAHD Property Activity Report

If you require formal documentation, you may request records by completing and submitting the CPRA Records Request Form online, or by using one of our alternate methods of submission*. A fee schedule is provided on the form. Please indicate any relevant case numbers in your records request. NOTE: CPRA requests only apply to existing records held by LAHD. Requests for information (e.g. questions, clarifications, etc.) are not subject to the CPRA and
should instead be directed to LAHD’s public information hotline at (866) 557-7368 to be forwarded to the appropriate staff member.

Pursuant to the California Public Records Act, a CPRA request will be responded to within ten days of receipt by the Custodian of Records. This response will comprise either an invoice for the production cost of the records requested or an explanation from the Custodian of Records as to why the records are not currently available.

* Alternate methods of CPRA Request Form submission

Submitting a CPRA Request Form online typically results in faster processing of your request and is the preferred submission method. Alternatively, the same form can be printed and submitted via one of the following methods:

via email as a PDF file to lahd.custodian@lacity.org
via US Mail to:
ATTN: CUSTODIAN OF RECORDS
LOS ANGELES HOUSING DEPARTMENT
1200 W 7TH ST STE 450
LOS ANGELES CA 90017
via fax to (213) 808-8404
In person at the Public Counter of HCIDLA’s Main Office at 1200 West 7th Street, 1st Floor, Los Angeles.

The following link is to Code Enforcement’s Property Activity Report. This will provide you an inspection case history regarding any property within LAHD’s jurisdiction.

LAHD Property Activity Report

If you require formal documents, please contact the Custodian of Records at the following link. LAHD Custodian of Records.

Please note, the Code Enforcement Division does not issue a form/letter or report indicating that the violations have been resolved. Once all violations have been resolved, the case will appear as Closed on the Property Activity Report.

The Home Sharing Ordinance (No. 185931) was adopted on December 11, 2018 and became effective on July 1, 2019. The new ordinance established a registration process and enforcement policies against any unpermitted Short Term Rentals throughout the City.

For additional information or to place a complaint, please visit the Department of City Planning or call their 24/7 hotline at 213-267-7788.

Vehicles blocking a driveway, next to a red zone, in violation of an ordinance or parking sign are handled by Parking Enforcement. Dial 3-1-1 or the Department of Transportation directly at (213) 485-4184 or (818) 752-5100.

Properties owned/operated by the Housing Authority of the City of Los Angeles (HACLA) and is not subject to the Rent Stabilization Ordinance or the Systematic Code Enforcement Program.

Please contact the HACLA Inspection Office at:

Inspections Office S8.Inspections@hacla.org
Central (Downtown) (213) 252-1802
South (310) 225-4741
Valley (818) 756-1194
HACLA.

Los Angeles County Department of Consumer and Business Affairs: http://dcba.lacounty.gov/wps/portal/dca/

Los Angeles County Agricultural Commissioner of Weights and Measures Bee Hotline: 1-800-BEE-WARY (1-800-233-9279)

City Property

1. City of Los Angeles Street Trees – (800) 996-2489, other locations 311
2. City of Long Beach, Long Beach Vector Control – (562) 570-4132

County Property

1. County Property Street Trees – (626) 458-4357, other locations (213) 974-1234

Los Angeles County Vector Control

MyLA311

You may contact the RSO division at (213) 275-3493 or (866) 557-7368 (RENT) or view “”pocket guides”” online at Home for Renters . The ‘’pocket guides” were created in an effort to help tenants and landlords know their rights and responsibilities under the RSO.

Household appliances are not under Code Enforcement authority. If the (appliance goes here) was included in the lease agreement you may have a right to a reduction of rent for loss of service. Please contact the Code and Rent Helpline at (213) 275-3493 or (866) 557-RENT (7368) to receive information regarding the possibility of a rent reduction and your rights as a tenant.

Under California law, air conditioning is not a feature that landlords must provide to ensure that a rental property is habitable. However, if the air conditioning unit was included in your lease agreement you may have a right to a reduction of rent for loss of service. Please contact the Code and Rent Helpline at (866) 557-RENT (7368) to receive information regarding the possibility of a rent reduction and your rights as a tenant.

If it is a centrally located AC unit which services the entire building, an LAHD housing inspector can make a site visit to inspect the property. You may place the complaint online at LAHD Report a Violation or contact the Code and Rent Helpline at 866-557-7368.

The last site visit conducted by an LAHD housing inspector took place in (enter year). The findings during that inspection did not involve window air conditioning units. There are other City departments that conduct inspections, such as the Housing Authority of the City of Los Angeles (HACLA), please inquire with the landlord as to what Department was on site.

Depending on the situation, the installation of window air conditioning units is not specifically prohibited by the Housing Code; however, the installation of the window air conditioning unit requires pre-approval by the ownership/management of the premises. I suggest you contact the Code and Rent Helpline at 866-557-RENT (7368) regarding your concern. The Helpline staff will be able to provide you with rights and responsibilities for both landlords and renters under the Rent Stabilization Ordinance (RSO). Helpline staff will also provide you with additional resources that may be able to provide you with assistance.

Concerns regarding water taste/quality is not under the scope of a LAHD, however, you may contact the Los Angeles Department of Water and Power at:

Water Quality Concerns
213-367-3182
LADWP Water Quality

The City and County of Los Angeles are both listing the property as an individually owned condominium with a year built date of (enter year). Unfortunately, the condominium is not under the scope of the Rent Stabilization Ordinance (RSO) or the Systematic Code Enforcement Program (SCEP). The RSO generally applies to rental properties that were first built on or before October 1, 1978 as well as replacement units under RSO Section 151.28 and is any of the following:
Apartment
Condominium
Townhome
Duplex
Two or more single family dwelling units on the same parcel
Rooms in a hotel, motel, rooming house or boarding house occupied by the same tenant for 30 or more consecutive days
Residential unit(s) attached to a commercial building.
You may also visit, LAHD What is covered under the RSO for additional information.
The Systematic Code Enforcement Program (SCEP) through cyclical inspections ensures that all residential living spaces with two (2) or more units on parcels within the City are safe and habitable (Ordinance No. 172,109, effective 7/15/98).
There are many aspects of the landlord tenant relationship that the RSO does not cover. The following link includes key resources to housing laws outside the scope of the RSO.
LAHD Resources for all Rental Properties
I suggest you contact the Los Angeles Department of Building and Safety
You may place a complaint with LADBS using the link below (anonymous complaints are not accepted online) or by dialing 3-1-1.
LADBS Report a Violation

Please contact the (Insert Regional Office) at (General Number) between 7:00 AM – 8:30 AM to speak to a housing inspector directly.

The Los Angeles Housing Department promotes compliance with property standards through enforcing statutory laws, building maintenance codes and ordinances that directly impact health, safety and welfare; thereby contributing to their overall quality of life in the City of Los Angeles.

You may contact the Code and Rent Helpline at 866-557-7368

ALL multifamily dwellings are required to have “”Hard wired”” (110 volt) Smoke Detectors in all sleeping rooms and areas providing access to those areas AND

ALL multifamily dwellings are required to have CO (Carbon Monoxide) Detectors installed (per manufacturer’s instructions) when fuel burning appliances are located within a building.

For more information on Smoke Detectors please visit: Surcharge for Smoke Detectors

ALL multifamily dwellings are required to have “”Hard wired”” (110 volt) Smoke Detectors in all sleeping rooms and areas providing access to those areas AND

ALL multifamily dwellings are required to have CO (Carbon Monoxide) Detectors installed (per manufacturer’s instructions) when fuel burning appliances are located within a building.

For more information on Smoke Detectors please visit: Surcharge for Smoke Detectors

The landlord/owner or management company is able to pass thru fees associated with the RSO/SCEP Annual Bill that is to be paid by the last day of February on a yearly basis.

The fees consist of:

$38.75 per unit for the RSO – allows a landlord to legally collect rent from a tenant and provides them with a copy of a valid rent registration certificate.

$43.32 per unit for SCEP – provides an inspection, a re-inspection if a property has received a Notice to Comply and the hearing costs, if the property is referred to the General Manager for Non Compliance.

However, the management company cannot charge the $201.50 associated with the inspection itself. If this is the case, you can refer the management company directly to our Code and Rent Helpline at 213-275-3493 or 866-557-RENT (7368) to obtain additional information. You may also contact the Helpline and place a complaint regarding the situation

The Code Enforcement division has a Complaints Section that is dedicated to responding to situations where alleged housing code violations exist. However, based on your message, your concern of mold would be better handled by the Los Angeles County Department of Public Health. I have placed a complaint with the Department of Public Health, they will contact you directly and inform you of their actions taken. I have provided their contact information below if you need additional assistance.

Department of Public Health or 888-700-9995

If you have additional concerns regarding housing code violations, you may place a complaint online or by phone, please see below:

LAHD Report a Violation or contact the Code and Rent Helpline at 866-557-RENT (7368)

You may also contact the Code and Rent Helpline to obtain information regarding your rights as a tenant under the Rent Stabilization Ordinance (RSO).

Unfortunately, health concerns such as mold and mildew are handled by the Los Angeles County Department of Public Health. I will place a complaint with County Public Health if you provide your address or you can place the complaint at the link below if you prefer.

Department of Public Health or 888-700-9995
Department of Public Health – Mold Information

Overcrowding is unfortunately out of the scope of work of LAHD’s Code Inspectors. I have attached a link below to the Los Angeles Fire Department Public Safety Section which may be able to assist you.

LAFD Public Assemblage

Unfortunately, LAHD Housing Inspectors do not enforce or monitor occupancy limits. Occupancy is governed by the Los Angeles Department of Building and Safety (LABDS), they may be reached at 213-473-3231 or 3-1-1 or by visiting at Los Angeles Department of Building and Safety

Please call the hotline or submit a request online.

Los Angeles County renter information: LA County Consumer & Business Affairs or 213-974-1452

Housing Rights Center/Fair Housing: 800-477-5977

Better Business Bureau: Better Business Bureau or 213-631-3600

The requirements to replace carpeting or repaint surfaces are based on the condition and not the age of the materials.

Due to the dynamic nature of the Systematic Code Enforcement Program (SCEP) and the current inspection cycle, I am unable to provide you with an exact date of inspection. The current code requirement is to inspect all residential units once every four (4) years, however, some properties may be inspected more frequently.

The following link is to Code Enforcement’s Property Activity Report. This will provide you a case history regarding any property within LAHD’s jurisdiction. You can use the link to estimate the next SCEP inspection date based on the last SCEP inspection conducted.

LAHD Property Activity Report

Due to the dynamic nature of the Systematic Code Enforcement Program (SCEP) and the current inspection cycle, I am unable to provide you with an exact date of inspection. The current code requirement is to inspect all residential units once every four (4) years, however, some properties may be inspected more frequently.

The following link is to Code Enforcement’s Property Activity Report. This will provide you a case history regarding any property within LAHD’s jurisdiction. You can use the link to estimate the next SCEP inspection date based on the last SCEP inspection conducted.

LAHD Property Activity Report

Noise complaints related to loud music are unfortunately out of the scope of work of Code Enforcement Inspectors. I have attached a link below to the Los Angeles Police Department Nuisance Related web page, you can also contact them at their non-emergency line (877) ASK-LAPD (275-5273).

LAPD Nuisance Related Questions

Noise insulation standards are enforced by the Los Angeles Department of Building and Safety (LADBS). I have provided their contact information below for your convenience:
LADBS or 3-1-1

Please contact the Code and Rent Helpline at 866-557-7368. For an Appeal to Senior Inspector which you can use if you would like to appeal the Order/Notice in its entirety. An appeal processing fee of $150.00 is to be submitted prior to processing your request and a determination being made. The processing fee is only refundable if a Departmental error has occurred.

LAHD makes every effort to conduct Systematic Code Enforcement Program (SCEP) inspections once every four years. LAHD also conducts complaint based inspections at properties for which a complaint has been filed. The purpose of SCEP and complaint inspections is to protect and promote the existence of sound and wholesome residential buildings and dwelling units.

Please visit Required Inspections, Fees and Standards to view the entire SCEP and complaint inspection process, as well as view information regarding other types of inspections conducted by LAHD housing inspectors.

Please click “Keep Your Property Well Maintained” for information on reasons to maintain and what should be maintained at your property. If you need additional information regarding the upcoming inspection, you may contact the (enter regional office) at (enter phone number) to speak to a housing inspector directly.

Department (LAHD).
Unpermitted rental units are subject to the Rent Stabilization Ordinance (RSO), and a landlord must follow the proper procedures to evict a tenant in order to comply with a government order that requires the unit to be vacated and/or converted back to its original use. The procedures include:
The landlord must file with LAHD a Declaration of Intent to Evict in Order to Comply with a Government Agency’s Order,
The landlord must serve the tenant a 30 or 60 day written notice of eviction attached to a copy of the filed Declaration of Intent to Evict,
The landlord must either pay relocation directly to the tenant or deposit it in an escrow account with escrow instructions to the tenant within 15 days of the date on the notice of eviction.

If you receive an eviction notice, feel free to call us (866) 557-7368 or file a complaint. If an investigation reveals a violation of the Rent Stabilization Ordinance RSO, you will be contacted before your landlord is notified of the violation.
Unapproved Dwelling Unit (UDU) ordinance
Thank you for contacting HCIDLA’s Code Enforcement Division. It appears that you are referring to the Unapproved Dwelling Unit (UDU) ordinance. Please see the attachments for frequently asked questions and additional information on how to participate in the program.

Click the link to view more information regarding the UDU ordinance.

The Systematic Code Enforcement Program (SCEP) applies to properties within the City of Los Angeles which contain 2 or more units on the lot/parcel regardless of the year built. Routine SCEP inspections apply if at least one of the residential units is rented or offered for rent. Code Enforcement housing inspectors would also respond to complaint based inspections if a complaint is received.

For more information regarding RSO based complaints please contact the Rent Stabilization Division at 866-557-RENT (7368).

Landlords who rent properties subject to the Los Angeles Rent Stabilization Ordinance (RSO) must post a notice providing information about the RSO, as well as contact information for the Los Angeles Housing and Community Investment Department (LAHD).
For further information, please see the attached link regarding Rent Stabilization Notices.
RSO Notice to Post

The version of the Los Angeles City Building Code in place at the building’s initial construction (1970) determined room light fixture requirements. Options at the time include permanently wired light fixtures or switched outlets. Does your bedroom have a switched outlet?

A switched outlet allows for a lamp to be plugged into an outlet which in turn is controlled by a light switch (normally near the bedroom entry door).

The requirements you read above are for the Housing Authority of Los Angeles which is a local entity of the Federal Department of Housing and Urban Development. Those requirements are determined by the Federal government and apply only to properties who participate in Housing Authority of Los Angeles programs.

Once the owner has submitted payment of the RSO/SCEP Annual Fees to the Billing and Collections Section, he/she may collect a pass through surcharge from the tenants following the guidelines listed below.

RSO/SCEP surcharge:

For the $38.75 per unit for the RSO which allows a landlord to legally collect rent from a tenant and provides them with a copy of a valid rent registration certificate.

o In the month of August, the property owner can collect 50% of the fee from the tenants ($19.38).

For the $43.32 per unit for SCEP which provides an inspection, a re-inspection if a property has received a Notice to Comply and the hearing costs, and if the property is referred to the General Manager for Non Compliance

o Once paid, the property owner can begin to collect 100% of the fee from the tenants in 12 monthly installments of $3.61.

However, an owner cannot charge fees associated with inspections directly to a tenant. If this is the case, you can refer the tenant directly to our Code and Rent Helpline at 213-275-3493 or 866-557-RENT (7368) to obtain additional information and possibly place an RSO complaint.

File a RSO Complaint

Please also see:

Required Inspections, Fees and Standards
Annual RSO/SCEP Bill

Below you will find a link which provides more information regarding repairs in occupied units, the Tenant Habitability Program and a Tenant Habitability Plan (THP). The intent of the Tenant Habitability Program is to protect tenants from untenantable housing conditions and/or forced permanent displacement. If an owner/manager plans on renovating, repairing, or altering a building subject to the Rent Stabilization Ordinance (RSO), the proposed work may qualify within the scope of the Tenant Habitability Program.

Tenant Habitability Program

I have emailed your message to Code Enforcements’ Tenant Habitability Plan (THP) review section for follow up. The intent of the Tenant Habitability Program is to protect tenants from untenantable housing conditions and/or forced permanent displacement. If owners or management companies plan to renovate, repair, or alter a building subject to the Rent Stabilization Ordinance (RSO), the proposed work may qualify within the scope of the Tenant Habitability Program. The review section will conduct research and determine if a THP is necessary, was submitted or not required. You may contact the Tenant Habitability Plan review section directly at 213-252-2850.

I suggest you contact the utility company regarding your utility bill as it is outside the scope of work of housing inspectors.

 Below you will find an informational bulletin provided by LAHD’s Rent Stabilization Division regarding your concern. The bulletin includes a “Do’s and Don’ts of creating smoke-free policies” as well as additional resources that may be able to provide you with assistance.

Smoke Free Housing and the RSO.

Please see the link below to LAHD’s “”What is REAP”” page for information on REAP. If you have additional questions, you may contact REAP directly at 844-864-REAP (7327) or by email at hcidla.reap@lacity.org.
What is REAP?
http://hcidla.lacity.org/what-is-reap-for-renters

The California Civil Code Section 1954 governs the right of access. Generally, a landlord may access the premises with consent from the tenant at the time of entry, the landlord has provided a reasonable advance notice of entry, or certain other exceptions to these requirements. For further information, please review the attached Tenant and Landlord handbook provided by the LA Department of Consumer & Business Affairs DCBA. I would also suggest you seek legal counsel.

The Los Angeles Department of Building and Safety (LADBS) is tasked with issuing the Courtesy Notices and Orders to Comply regarding the Soft-Story Retrofit Program. You can verify if your building is within the scope of the mandatory retrofit program by visiting LADBS Permit & Inspection Report (Property Activity Report)
For more information regarding Courtesy Notices and Orders to Comply from LADBS please contact:
Soft-Story Retrofit Unit
201 N. Figueroa Street, 8th Floor, Ste 890
213-482-SOFT (7638), 213-202-9924 or soft-storyretrofit@lacity.org
For more information about what to do if you have received a Notice from LADBS please visit ;AHD’s Seismic Retrofit Work Program Page, please see below:
LAHD – Seismic Retrofit Work Program
Or contact the Tenant Habitability Plan Unit at 213-252-1464 or housing.code.seismic@lacity.org

The Los Angeles Housing and Community Investment Department promotes compliance with property standards by enforcing statutory laws, building maintenance codes and ordinances that directly impact health, safety and welfare; thereby contributing to their overall quality of life in the City of Los Angeles.
The concern you have mentioned may fall under the Los Angeles Municipal Code Section 91.8104.8.2. A site inspection will be required in order to make a decision on the alleged violation.
I’ve attached a link to LAHD’s Building Codes and Standards webpage that links you to applicable City of Los Angeles Codes.
Building Codes and Standards

Cool roofs are not under the scope of work of LAHD housing inspectors. I suggest you contact the Los Angeles Department of Water and Power (LADWP) or the Los Angeles Department of Building and Safety (LADBS) for more information regarding the Cool Roofs and the City of Los Angeles Cool Roof Ordinance. I have provided their contact information below for your convenience.
LADBS or 3-1-1
LADWP Rebates and Programs (click on Building Products) or 1-800-DIAL DWP
Cool Roofs FAQ

A landlord is required to provide at least one working phone jack per California Civil Code Section 1941.4, however, the testing of the phone jack is not under the scope of work of LAHD housing inspectors. If you are able to provide documentation from your service provider indicating that the jack is in need of repair or replacement, a housing inspector will then be able to issue an order to the owner.

The testing of air quality is not under the scope of work of LAHD housing inspectors. However, you may contact the resources below for additional assistance.
Los Angeles County Department of Public Health:
Public Health’s Toxicology and Environmental Assessment Branch at 213-738-3220 or tox@ph.lacounty.gov.
Department of Public Health – Toxicology and Environmental Assessment Branch
Department of Public Health – Indoor Air Quality
South Coast Air Quality Management District (AQMD):
1-800-CUT-SMOG (288-7664) or South Coast AQMD –
Air Quality Complaint System
California Air Resources Board:
1-800-952-5588 or California Air
Resources Board – Air Pollution Complaints

LAHD does not enforce or monitor occupancy limits.
Occupancy is governed by the Los Angeles Department of Building and Safety (LADBS), they may be reached at 213-473-3231 or 866-452-2489 or online at Los Angeles Department of Building and Safety.

Inspections regarding utility meters are not under the scope of LAHD housing inspectors. Utility meter inspections are handled by the Los Angeles Department case number of Water and Power (LADWP). I have provided several links below that may be helpful:
LADWP Construction and Renovation
LADWP Electric Meter Inspection Request or 213-367-6937
LADWP Water Service or 213-367-2130

A garage can only be used for the parking of a vehicle or as otherwise specified by the housing code. If you have additional questions or would like to speak to a housing inspector directly you may contact the Code and Rent Helpline at 866-557-RENT (7368)

To place a complaint online:
Please only enter the street number along with the street name while on the first page of “”Report a Violation”” (do not include street suffix or unit/apartment number). Once the search result has populated, you can select the property/APN. You are then be able to click “”Report a Violation””. The system will then prompt you to enter your name, contact information, unit/apartment number, and the violation that you are reporting.