Last modified: February 4, 2021
February 4th, 2021 | Data / Maps / Reports, Policy and Data| srichman
The Performance Evaluation and Planning team works to refine and improve metrics, automate data gathering and analysis, and enhance data reporting and presentation. Our goal is to create meaningful performance data for internal use and for reporting to the public, the Mayor, City Council, other elected officials, our funders, and contractors. We also design graphic presentation of data and support HCIDLA’s strategic planning.
HCIDLA oversees the provision of a wide range of services and products to meet the needs of many different customers, which include some of the most vulnerable residents of Los Angeles. Measuring program performance outcomes shows the results of the services provided to improve the lives of City residents and stakeholders. Those services are paid for with tax dollars and fees, and sharing performance data with the public helps to create accountability for these program resources. HCIDLA services include:
The strategic plan provides a platform to communicate the Department’s long-term vision, and align all efforts to achieve the HCIDLA’s goals and objectives with its vision and the departmental mission. Ten strategic goals, related metrics and annual targets are also described in the Plan.
The Back to Basics Scorecard provides a variety of metrics of HCIDLA services or operational outcomes corresponding to the Mayor’s citywide goals of a Los Angeles that is Safe, Livable, Prosperous and Well-Run. Click here to view the Back to Basics Scorecard.
Clarity Human Services (developed by Bitfocus, Inc.) is the case management and reporting software used to capture customer data, and to generate reports that meet the requirements of the Community Development Block Grant (CDBG) and the Community Services Block Grant (CSBG). These federal funds support the community-based programs. The data managed by Clarity Human Services is used for the Back to Basics Scorecard, the Annual Performance Evaluation/SOFA, internal program monitoring and evaluation tools, and other reports.
The SOFA Performance Evaluation is conducted annually of grant-funded service provider contractors in the FamilySource System (FSS), and Domestic Violence Shelter Operations Program (DVSO). The Evaluation Categories are represented by the acronym SOFA where:
S – Measures the Customer Satisfaction of clients served.
O – Measures the number of Outcomes, or results experienced by clients after participation in program services and activities.
F -The Flow measure is the number of clients served during the year.
A -The Administrative Capability performance measure includes:
Back-to-Basics Scorecard Data HCIDLA strategic plan metrics performance measurement program evaluation program outcomes program performance scorecard SOFA strategic plan transparency
Last modified: February 4, 2021